TERMS AND CONDITIONS OF SALE AND USE

Last updated: August 22, 2026

These General Terms and Conditions of Sale and Use govern access to the Elettro Sconto website, currently available at https://elettro-sconto.myshopify.com/ and through any associated domains of the store, as well as the purchase of products marketed through the website.

By placing an order on the website, the customer declares to have read and understood these General Terms and Conditions of Sale and to accept their content.

These conditions apply in compliance with Legislative Decree 206/2005 – Consumer Code, Legislative Decree 70/2003 on electronic commerce, applicable Italian and European legislation, and, in particular, the provisions for consumer protection.

1. Seller Information

The Elettro Sconto e-commerce website is managed by:

[FULL COMPANY NAME]
Headquarters: Via Battistig 11 – 33100 Udine (UD), Italy
VAT ID: [INSERT VAT ID]
Tax Code: [INSERT TAX CODE, IF DIFFERENT]
Email: info@elettrosconto.it
Phone: +39 393 366 6999

Hereinafter also referred to as “Seller”, “Elettro Sconto” or “Owner”.

2. Scope of Application

These conditions govern:

• the use of the Elettro Sconto website;

• the consultation of the online catalog;

• the creation and management of customer accounts;

• the purchase of products;

• payments;

• shipping;

• the right of withdrawal;

• returns and refunds;

• the legal guarantee of conformity;

• the relationship between the Seller and the customer arising from purchases made through the website.

Unless otherwise specified, these conditions are primarily aimed at customers who purchase as consumers, meaning natural persons acting for purposes unrelated to their business, commercial, craft, or professional activity.

If the purchase is made by a professional or a company, some provisions of the Consumer Code, including those relating to the consumer's right of withdrawal, may not apply.

3. Products

Elettro Sconto markets products such as, by way of example:

• televisions;

• home appliances;

• washing machines;

• vacuum cleaners;

• air fryers;

• small appliances;

• cleaning products;

• accessories and other products in the online catalog.

The essential characteristics of each product are shown on its respective page.

The customer is invited to carefully read the description and technical specifications before making a purchase.

Product images are primarily for illustrative purposes. Colors, aesthetic details, and product representation may show slight differences due to, for example, screen settings, manufacturer updates, or the availability of different versions of the same product.

The Seller remains responsible if the delivered product does not conform to the contractually agreed characteristics.

4. Product Availability

The ability to add a product to the cart normally indicates that the product is available at the time of viewing.

However, availability may vary even in a short time due to:

• simultaneous orders;

• stock updates;

• synchronization errors;

• subsequent unavailability at the warehouse or supplier;

• unforeseeable events at the time of order.

If an ordered product subsequently becomes unavailable, the customer will be informed without undue delay.

In this case, Elettro Sconto may propose, where appropriate:

• waiting for restock;

• an alternative product, subject to customer acceptance;

• cancellation of the item or order.

In case of cancellation, any sums already paid will be refunded using, where possible, the same payment method used for the purchase.

5. Prices

Product prices are those indicated on the website at the time of order.

Unless otherwise indicated, prices for consumers are expressed VAT included.

Any:

• shipping costs;

• additional costs;

• surcharges;

• discounts;

• promotions;

are indicated, when applicable, before the final order confirmation.

The total price due from the customer is displayed during checkout before submitting the order.

6. Errors in Prices or Information

Elettro Sconto takes reasonable measures to keep the information on the website updated and correct.

However, the presence of material, technical, or typing errors cannot be excluded.

If, after an order is placed, a manifest error relating to the price, essential characteristics, or availability of the product is detected, the customer will be informed promptly.

When necessary, the customer will be asked if they intend to proceed with the purchase under the correct conditions.

If the customer does not intend to proceed, the affected order will be canceled and any amount already paid will be refunded.

7. Promotions and Discount Codes

Elettro Sconto may offer:

• temporary promotions;

• price reductions;

• discount codes;

• reserved offers;

• promotions linked to the newsletter or other initiatives.

Any specific conditions of the promotion prevail over these conditions only for the aspects expressly regulated by the promotion itself.

Unless otherwise indicated:

• discount codes are not convertible into cash;

• they are not combinable;

• may be subject to a validity period;

• may be limited to certain products or categories;

• may be subject to a minimum purchase threshold.

Price reductions are communicated in compliance with applicable regulations.

8. Purchase Procedure

To make a purchase, the customer must:

1. select the desired product;

2. add it to the cart;

3. check products, quantities, and prices;

4. enter the required billing and shipping information;

5. select the available delivery method;

6. choose the payment method;

7. check the order summary;

8. read the applicable conditions;

9. confirm the order via the final checkout button.

Before submitting the order, the customer can check and correct any errors in the entered data.

9. Conclusion of the Contract

Submitting the order constitutes a purchase proposal by the customer.

After submitting the order, the customer normally receives an electronic communication containing the purchase summary.

The sales contract is considered concluded when the order is accepted by the Seller according to the purchase process provided by the website.

Elettro Sconto reserves the right not to accept an order in cases permitted by law, for example, in the presence of:

• product unavailability;

• failure to authorize payment;

• manifestly incomplete or incorrect data;

• well-founded suspicion of fraud;

• violations of these conditions;

• inability to deliver to the indicated address;

• obvious material error relating to the product or order.

In case of non-acceptance of an already paid order, the sums received will be refunded.

10. Customer Account

The customer may create or use a personal account through the functionalities available on the website.

The customer is responsible for:

• the accuracy of the data entered;

• the confidentiality of their credentials;

• the use of their account.

The customer must inform Elettro Sconto if they believe their account has been used without authorization.

Elettro Sconto may suspend or restrict an account in the event of abusive, fraudulent, or unlawful use.

11. Payment Methods

The actually available payment methods are shown during checkout.

Depending on the device, country, and available configurations, they may include:

• Visa;

• Mastercard;

• Maestro;

• American Express;

• PayPal;

• Apple Pay;

• Google Pay;

• Shop Pay;

• Klarna;

• any additional systems potentially available at checkout.

The availability of a specific payment method may vary over time.

Payments are handled through specialized providers and payment infrastructures also made available via Shopify.

Elettro Sconto does not directly store, except as technically necessary through its suppliers, the complete data of the cards used for payment.

12. Installment Payments

When available, the customer can use Klarna or other installment payment services shown during checkout.

The approval of installment payments, the number of installments, deadlines, and any additional conditions are determined by the respective service provider and are shown before confirmation.

The use of such services may be subject to evaluation carried out independently by the payment method provider.

Elettro Sconto does not guarantee that a specific financing or installment method will be approved.

13. Invoicing

The customer is responsible for the accuracy of any tax data provided during the order.

If an invoice is required, the customer must provide the necessary data according to the methods available on the website or contact the Seller within the timeframes compatible with applicable tax obligations.

14. Shipping Costs

For orders that meet the conditions indicated on the website, standard shipping is free for amounts over €60, unless otherwise expressly shown during checkout.

For orders below this amount or for particular destinations and delivery methods, the shipping cost is calculated and shown during checkout before purchase confirmation.

The cost actually indicated in the final order summary prevails over general indications.

15. Delivery Zones

Deliveries are made to the destinations enabled on the website and available during checkout.

The ability to select a country or geographic area on the website does not necessarily imply that every product can be shipped to any destination.

Any limitations are communicated during the purchase process.

The customer is responsible for providing a complete and correct delivery address.

16. Delivery Times

Delivery times may vary depending on:

• product;

• availability;

• destination;

• carrier;

• shipping method;

• holiday periods;

• exceptional events.

Any estimates indicated on the website or communicated subsequently are indicative unless an essential deadline is expressly agreed upon.

Elettro Sconto will in any case deliver within the terms provided by applicable regulations.

Any delays attributable to the carrier or other events will be handled in compliance with the rights recognized to the consumer.

17. Transfer of Risk

For purchases made by consumers, the risk of loss or damage to the products passes to the customer when the customer, or a third party designated by them other than the carrier, physically takes possession of the goods.

If the customer independently chooses a carrier not proposed by the Seller, the risk may transfer as provided by applicable regulations.

18. Delivery Verification

Upon receipt of the order, it is advisable to check:

• integrity of the packaging;

• number of packages;

• presence of any visible damage;

• general conformity of the delivery.

In the presence of visible damage to the packaging, it is advisable to immediately report them to the carrier and, when possible, accept the delivery with a specific reservation.

Failure to make a reservation with the carrier does not automatically imply the loss of the inalienable rights recognized to the consumer by the legal guarantee regulations.

In case of problems, the customer is invited to promptly contact:

info@elettrosconto.it

19. Order Modification or Cancellation

The customer can contact Elettro Sconto as soon as possible to request a modification or cancellation of the order.

If the order has not yet been prepared or handed over to the carrier, Elettro Sconto will try, where possible, to satisfy the request.

Once shipping has started, it is not possible to guarantee:

• cancellation;

• address modification;

• modification of ordered products.

The right of withdrawal belonging to the consumer under the terms provided by law remains in any case valid.

20. Legal Right of Withdrawal

The consumer who makes a distance purchase has the right, subject to the exceptions provided by law, to withdraw from the contract within 14 days without having to provide any reason.

For contracts for the sale of goods, the period starts from the day on which the consumer, or a third party designated by them other than the carrier, acquires physical possession of the good.

In the case of an order relating to multiple goods delivered separately, the period normally starts from the delivery of the last good.

21. How to Exercise the Right of Withdrawal

To exercise the right of withdrawal, the customer must communicate their decision by an explicit declaration before the expiry of the foreseen period.

Communication can be sent to:

Email: info@elettrosconto.it

or to:

[FULL COMPANY NAME]
Via Battistig 11
33100 Udine (UD)
Italy

The communication should at least indicate:

• first and last name;

• order number;

• affected products;

• customer's contact information;

• explicit declaration of intent to withdraw from the contract.

The customer may also use the model withdrawal form provided at the bottom of these conditions, though its use is not mandatory.

22. Return in case of withdrawal

After communicating the withdrawal, the consumer must return the goods within the terms provided by law and, in any case, unless otherwise instructed, within 14 days from the communication of withdrawal.

The product must be returned with all accessories and components that may have been included.

The consumer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

The consumer can, therefore, examine the product to the extent that they would normally be allowed to do so in a physical store.

Unless otherwise indicated by the Seller, the direct costs of returning the goods due to the right of withdrawal are borne by the consumer, within the limits permitted by law.

In the case of an incorrect, defective, or non-conforming product, the provisions relating to the legal guarantee apply instead.

23. Refund in case of withdrawal

In the event of a valid exercise of the right of withdrawal, Elettro Sconto will refund payments received for the purchase subject to withdrawal, including standard delivery costs where required by law.

Any additional costs resulting from the voluntary choice of a more expensive delivery method than the standard one offered by the Seller are not necessarily subject to reimbursement.

The refund will be made within the terms provided by applicable law.

The Seller may withhold the refund until the goods are received or until the consumer has demonstrated that they have returned the goods, whichever occurs first, in cases permitted by law.

The refund is normally made using the same payment method used for the initial transaction, unless otherwise agreed.

24. Commercial return policy up to 60 days

In addition to the legal right of withdrawal of 14 days provided for consumers, Elettro Sconto advertises an extended return option of up to 60 days.

This additional period constitutes a voluntary commercial policy and in no way limits the rights recognized to the consumer by law.

For requests submitted after the expiration of the legal period of 14 days and in any case within 60 days from delivery, Elettro Sconto may require that the product:

• has not been used beyond what is necessary for normal verification;

• is intact;

• is complete with accessories;

• includes manuals and components originally supplied;

• is returned, where reasonably possible, in its original packaging;

• shows no damage caused by the customer.

The specific conditions applicable to the extended commercial return, including return methods and any costs, may be further detailed in the Return and Refund Policy published on the website.

Under no circumstances can the conditions of the commercial return reduce the mandatory rights of the consumer during the legal withdrawal period or by virtue of the legal guarantee of conformity.

25. Exceptions to the right of withdrawal

The right of withdrawal may be excluded in cases provided for by Article 59 of the Consumer Code.

By way of example and where applicable to the catalog, exceptions may include:

• custom-made or clearly personalized goods;

• goods that are liable to deteriorate or expire rapidly;

• sealed goods that are not suitable for return for reasons of hygiene or health protection and were unsealed after delivery;

• sealed audio or video recordings or sealed computer software that were unsealed after delivery;

• digital content in cases specifically provided for by law.

Any exclusion is applied only when the conditions provided for by law are met.

26. Legal guarantee of conformity

Products sold to consumers are covered by the legal guarantee of conformity provided for by the Consumer Code.

The Seller is liable to the consumer for defects of conformity that appear within the period provided for by applicable law.

For new goods, the legal guarantee has a minimum duration of 2 years from delivery.

A good is conforming when, among other things:

• it matches the description provided;

• it possesses agreed-upon qualities and functionalities;

• it is suitable for the uses normally intended for goods of the same type;

• it presents qualities and performance that the consumer can reasonably expect;

• it is supplied with any accessories, instructions, and updates.

27. Remedies in case of non-conforming product

In the presence of a defect of conformity, the consumer has the right to the remedies provided by law.

In particular, where the conditions are met, they may request:

1. repair of the product; or

2. replacement of the product.

When repair or replacement is not possible, is disproportionate, or is not carried out within the terms and conditions provided by law, the consumer may be entitled to:

• a proportional reduction in price;

• termination of the contract and consequent refund, in cases permitted.

The remedies provided by the legal guarantee must be provided free of charge to the consumer in cases provided for by law.

28. Manufacturer's guarantees

Some products may also benefit from a commercial guarantee provided directly by the manufacturer.

This guarantee:

• is additional;

• follows the conditions indicated by the manufacturer;

• does not replace;

• does not limit;

• does not reduce

the legal guarantee of conformity owed by the Seller to the consumer.

29. Damaged or incorrect products

If the customer receives:

• an incorrect product;

• a damaged product;

• an incomplete product;

• a product that has a possible defect;

they are invited to contact Elettro Sconto indicating:

• order number;

• description of the problem;

• photographs of the product and packaging, when useful;

• any further information necessary for handling the request.

Contacts:

Email: info@elettrosconto.it
Phone: +39 393 366 6999

The request will be handled in compliance with the legal guarantee and other applicable rights.

30. Customer responsibility

The customer undertakes to:

• provide true, correct, and complete information;

• not use the website for unlawful activities;

• not attempt to compromise the security or operation of the website;

• not use automated systems to interfere with the service;

• not use site content in violation of intellectual property rights;

• use the products in compliance with the manufacturer's instructions.

31. Use of the website

It is forbidden to use the website for:

• committing fraud;

• making unauthorized access;

• introducing viruses or malicious code;

• stealing information;

• interfering with the normal operation of the e-commerce;

• violating third-party rights;

• carrying out activities contrary to the law.

Elettro Sconto may take reasonably necessary measures to protect the website, customers, and its systems.

32. Intellectual property

Unless otherwise indicated, trademarks, logos, graphics, texts, website structure, and other content are the property of their respective owners and are protected by applicable law.

Access to the website does not grant the customer any right to use, reproduce, modify, or distribute such content outside of the uses permitted by law.

The trademarks and names of manufacturers present in the catalog belong to their respective owners.

33. Links and third-party services

The website may integrate or contain links to services provided by third parties, including:

• payment providers;

• shipping services;

• Shopify services;

• external platforms.

The use of these services may also be subject to the conditions of the respective provider.

Elettro Sconto is not responsible for activities carried out autonomously by third parties outside its control, without prejudice to cases in which the law still attributes responsibility to the Seller.

34. Shopify

The store uses the Shopify e-commerce platform.

Shopify provides the technological infrastructure used for various website functionalities, including catalog, shopping cart, checkout, and account.

The use of Shopify does not alter the customer's rights towards the Seller arising from the purchase agreement.

35. Limitations of liability

Nothing in these conditions can be interpreted as excluding or limiting liabilities that cannot be excluded or limited under applicable law.

In particular, all mandatory rights recognized to consumers remain unaffected.

Elettro Sconto cannot be held responsible for service disruptions arising from causes not reasonably controllable, without prejudice to what is provided for by law regarding the execution of the sales contract.

36. Force majeure events

Elettro Sconto is not responsible for delays or impediments in performance resulting from extraordinary and not reasonably controllable events, such as, by way of example:

• natural disasters;

• wars;

• measures by authorities;

• generalized strikes;

• serious transport disruptions;

• exceptional unavailability of infrastructure;

• similar force majeure events.

In such situations, the Seller will inform the customer when necessary and will adopt reasonable measures to limit the effects of the event.

The mandatory rights of the consumer remain unaffected.

37. Privacy

Personal data collected through the website are processed according to the Privacy Policy of Elettro Sconto and in compliance with EU Regulation 2016/679 (GDPR) and applicable law.

The customer is invited to consult the Privacy Policy available on the website.

38. Cookies

The website uses cookies and similar technologies as described in the privacy notice, the Cookie Policy, and any preference management system present on the website.

When required by law, non-strictly necessary cookies are used with the user's prior consent.

39. Communications

For communications related to the order, Elettro Sconto may use the contact details provided by the customer during checkout or through their account.

The customer is responsible for the accuracy and updating of their contact details.

40. Complaints and assistance

For any issues related to:

• orders;

• deliveries;

• payments;

• returns;

• refunds;

• guarantees;

• products;

the customer can contact:

Elettro Sconto
Email: info@elettrosconto.it
Phone: +39 393 366 6999
Address: Via Battistig 11 – 33100 Udine (UD), Italy

Elettro Sconto will endeavor to handle complaints as quickly as reasonably possible.

41. Dispute resolution

In case of a dispute, the customer and the Seller are invited to first seek an amicable solution by contacting customer service.

The consumer may also use any alternative dispute resolution (ADR) tools made available by applicable law.

The consumer's right to appeal to the competent judicial authority remains unaffected.

42. Applicable law

These General Conditions are governed by Italian law, without prejudice to the right of a consumer residing in another European Union country to benefit from any more favorable mandatory provisions provided for by the law of the country of residence when applicable.

43. Competent jurisdiction

For any dispute relating to a contract concluded with a consumer, the competent court is identified according to the mandatory rules applicable to consumer protection.

In particular, the consumer's right to act before the competent court of their place of residence or domicile, when provided by law, is not prejudiced.

For relationships with parties who do not qualify as consumers, the rules of jurisdiction provided by law apply, unless otherwise validly agreed.

44. Partial nullity

If a provision of these conditions is declared null, invalid, or ineffective, the remaining provisions will continue to have effect to the extent permitted by law.

The affected provision will be interpreted or replaced, where possible, in a manner consistent with applicable law.

45. Changes to the conditions

Elettro Sconto may periodically update these conditions, for example, in case of:

• regulatory changes;

• service modifications;

• changes in payment methods;

• changes in shipping methods;

• website updates.

For orders already placed, the conditions in force at the time of the conclusion of the relevant contract apply, unless changes are imposed by law.

The updated version will be published on the website with its update date.

46. Contacts

For questions about these General Conditions:

[FULL COMPANY NAME]
Via Battistig 11 – 33100 Udine (UD)
Email: info@elettrosconto.it
Phone: +39 393 366 6999
VAT number: [INSERT VAT NUMBER]

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MODEL WITHDRAWAL FORM

Complete and send this form only if you wish to withdraw from the contract. Its use is not mandatory.

Recipient:
[FULL COMPANY NAME]
Via Battistig 11 – 33100 Udine (UD)
Email: info@elettrosconto.it

I, the undersigned, hereby communicate my withdrawal from the sales contract relating to the following goods:

Product(s): ______________________________________

Order number: ___________________________________

Ordered on: ______________________________________

Received on: ______________________________________

Consumer's full name:

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Consumer's address:

---

Email: ___________________________________________

Date: ____________________________________________

Consumer's signature:
(only if the form is sent in paper format)

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Last updated: August 22, 2026